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codex-vitae/professionalCoreTruth/2000_resume_export/2000 [mrhavens (resume)] 02-29-2000.doc.md
Mark Randall Havens a2b0395c42 added cv/resume exports to professionalCoreTruth
2025-06-11 08:10:26 -05:00

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Mark R. Havens

3613 Frankford Rd. #1035 Phone: 972.820.6855

Dallas, TX 75287-6143 Email: mrhavens@yahoo.com

Objective

Advanced Technical Support Representative

Summary of Qualifications

  • Over 2 years of technical support experience in the healthcare industry.
  • Extensive experience with Windows 9x, Windows NT, Word, Outlook and Access.
  • Very strong DOS background, with an even stronger command of batch file programming.
  • Experience with various network environments, including NT, Netware and UNIX.
  • Excellent written, oral and interpersonal communication skills.
  • Highly experienced with providing excellent customer service in a fast-paced environment.

Relevant Experience

Technical Support:

	*Microsoft*

  • Resolved external database connectivity issues with e-commerce sites developed with FrontPage.

  • Created example source code in javascript, vbscript, ASP and VBA to address software limitations in FrontPage 98 and 2000.

  • Consulted with web developers on corporate web site design and Microsoft software functionally issues.

      *FT Mortgage*

  • Provided lead support on all Platinum enterprise management software in the company.

  • Resolved CCC/Harvest broker issue that resulted in resource expenditure reimbursement from Platinum.

  • Discovered and resolved subnet routing problems with NT servers and workstations.

  • Designed and implemented a front-end application in Winbatch, which resolved design problems in Platinum project management software.

    Ichthus Business Technology.

  • Provided advanced technical support to various health care companies, including: Columbia Valley Regional Medical Center and Whispering Palms Nursing Center.

  • Migrated existing accounting and management data to operate with newly implemented software.

    Office of the Attorney General

  • Supported existing Ethernet networks and diagnosed cabling and routing problems.

  • Provided hardware and software support for all Netware 3.12 client systems

    Price Village Medical Center

  • Supported existing ARCnet network and implemented Ethernet on all new systems.

  • Implemented and supported a new branch office network running Netware 3.12.

  • Supported existing Netware 2.2 network and all workstations. (Non-dedicated server)

Work History

1999-present	Independent Technical Consultant		Dallas, TX	  
1999		Microsoft Support Engineer – (Contract, CompConTech)	*Microsoft*	Irving, TX 	  
1998-1999		Projects Engineer – (Contract, TekSystems)	*FT Mortgage*	Dallas, TX	  
Concurrent with Education:  
1995-1998		Systems Engineer/Consultant	*Ichthus Business Technology*	Brownsville, TX	  
1995		Information System Support Specialist – (Internship, TSTC)	*Office of the Attorney General*	Austin, TX	  
1994-1995		Network Administrator	*Price Village Medical Center*	Brownsville, TX

Education

1994-1998		*Texas State Technical College*	A.A.S. Computer Science		Harlingen, TX  
Concurrent with TSTC  
1995-1998		*University of Texas at Brownsville*	Computer Science Program	Brownsville, TX

Certifications

	*Brainbench*	[http://www.brainbench.com/](http://www.brainbench.com/)  
		NT System Administrator	 *[Transcript \#31827](http://www.brainbench.com/)*  
		UNIX System Administrator