DallasMakerspace - member-services

@Lavarocks i made you the #member-services channel (edited)

Thank you!

Hooray

Have fun. Don't burn the place down

But if you do, start with the dumpster?

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But.... we've already done that.....

and clearly experienced less than banner levels of success

My badge manager isn’t working I need to activate my fob. Can anyone help?

Hey Is anyone able to help me figure out whatsup with my account? It says I am paid but my badge is not working and am unsure if there is a billing issue or what (edited)

Lots of badge issues especially for new members. Some issue syncing the sign ups to the door controllers.

8:39 PM

According to Jim (lol) the workaround is to mark your badge as lost, and then re-enter it online, that should clear things up

Yes my bad I am a noob haha just got it readded. Very easy

Will there be membership extensions to compensate for the period dms was closed for covid lockdown?

no

11:32 AM

members have always been free to cancel at any time; if they chose to keep their membership despite the building closure, that was their decision

11:33 AM

we offer online services. For some these were enough, others just kept supporting the community

So how would that have worked with a year membership? Would I have gotten a prorated refund?

no; there are no warranties with memberships, it's the risk taken in exchange for the discount

2:11 PM

in this instance we were required by law to close, that's not something in our control

Would you consider a kind of delayed access pass to be used after the pandemic is under control?

We don't have the capability to manage such a thing even if the policy allowed it

Hi, I just rejoined after being away for a couple years, but I'm having issues logging in to stuff. Can I meet somebody up at the space today or tomorrow to get set up again?

@Slowdad(DVDG r4) odds are better than even you're having issues with this: https://talk.dallasmakerspace.org/t/login-issues-calendar-maker-manager-jumpserver/77768 shoot us an email @ accounts@dallasmakerspace.org, elaborate a smidge on what you're having trouble logging in TO, and we can help. It might not even need a trip up (though you're welcome to do that, too)

Login Issues - Calendar, Maker Manager, Jumpserver

Having issues with logging in? Please open a ticket by sending an email to accounts@dallasmakerspace.org

we don't use AzureAD do we? because it's having major issues atm

lol

3:56 PM

I wish I could blame it on that

3:56 PM

oh what the hell... yeah, it's 1000% Microsoft's fault...

3:56 PM

Actually, I did do a ticket. Ticket #921812 - new log in Just hadn't heard anything yet, so I thought I'd touch base here since I have a project I wanted to work on ASAP.

ah yes; you're on today's worklist

4:27 PM

let me check it out

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