61 lines
3.6 KiB
Text
61 lines
3.6 KiB
Text
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Mark R. Havens
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3613 Frankford Rd. #1035 Phone: 972.820.6855
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Dallas, TX 75287-6143 Email: mrhavens@yahoo.com
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Objective
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Advanced Technical Support Representative
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Summary of Qualifications
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* Over 2 years of technical support experience in the healthcare industry.
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* Extensive experience with Windows 9x, Windows NT, Word, Outlook and Access.
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* Very strong DOS background, with an even stronger command of batch file programming.
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* Experience with various network environments, including NT, Netware and UNIX.
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* Excellent written, oral and interpersonal communication skills.
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* Highly experienced with providing excellent customer service in a fast-paced environment.
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Relevant Experience
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Technical Support:
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Microsoft
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* Resolved external database connectivity issues with e-commerce sites developed with FrontPage.
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* Created example source code in javascript, vbscript, ASP and VBA to address software limitations in FrontPage 98 and 2000.
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* Consulted with web developers on corporate web site design and Microsoft software functionally issues.
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FT Mortgage
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* Provided lead support on all Platinum enterprise management software in the company.
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* Resolved CCC/Harvest broker issue that resulted in resource expenditure reimbursement from Platinum.
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* Discovered and resolved subnet routing problems with NT servers and workstations.
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* Designed and implemented a front-end application in Winbatch, which resolved design problems in Platinum project management software.
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Ichthus Business Technology.
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* Provided advanced technical support to various health care companies, including: Columbia Valley Regional Medical Center and Whispering Palms Nursing Center.
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* Migrated existing accounting and management data to operate with newly implemented software.
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Office of the Attorney General
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* Supported existing Ethernet networks and diagnosed cabling and routing problems.
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* Provided hardware and software support for all Netware 3.12 client systems
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Price Village Medical Center
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* Supported existing ARCnet network and implemented Ethernet on all new systems.
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* Implemented and supported a new branch office network running Netware 3.12.
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* Supported existing Netware 2.2 network and all workstations. (Non-dedicated server)
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Work History
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1999-present Independent Technical Consultant Dallas, TX
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1999 Microsoft Support Engineer – (Contract, CompConTech) Microsoft Irving, TX
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1998-1999 Projects Engineer – (Contract, TekSystems) FT Mortgage Dallas, TX
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Concurrent with Education:
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1995-1998 Systems Engineer/Consultant Ichthus Business Technology Brownsville, TX
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1995 Information System Support Specialist – (Internship, TSTC) Office of the Attorney General Austin, TX
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1994-1995 Network Administrator Price Village Medical Center Brownsville, TX
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Education
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1994-1998 Texas State Technical College A.A.S. Computer Science Harlingen, TX
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Concurrent with TSTC
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1995-1998 University of Texas at Brownsville Computer Science Program Brownsville, TX
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Certifications
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Brainbench http://www.brainbench.com/
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NT System Administrator Transcript #31827
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UNIX System Administrator
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